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FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Are you a factory? Where is your factory?

Yes, we are a professional manufacturer of led lights in shenzhen china, with over 9 years overseas marketing experience, and we have a subsidiary which are specialized in led indoor lighting. Welcome to our factory.

What kind of OEM do you provide?

OEM design/packing/ open mold when request. If you need us to design your logo and brand on the product pls advise us your ideas.

Can I have samples to test?

Yes, sample available.

Sample cost can be refundable after order confirmation.

What's the payment method you accept?

Usually by T/T. You can also pay by L/C, Western Union, Paypal and so on.

How about the warranty?

5 years, 3 years, 2 years, etc, depending on customers’ requirements.

How fast can i get the quotation? 

We will quote within 12 hours after we get your inquiry clearly.

If you are very urgent to get the price, please call us or tell us your Skype number, we chat.

What is Delivery Time?

1-4 days for samples, 7-12 days for small quantities, 2-3 weeks for big quantities (>1000pcs)

What is the after-sales services?

Within the warranty years, we will provide new drivers or new lamps for you in your next order.

What is the MOQ?

>1pcs

How to order?

Send a simple mail to: sales@sansun-light.com , or leave message on skype or whatsapp +86 15220128160.all order we will confirmed within 24hours.



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